Unique Student Identifier (USI)
All students studying nationally recognised training in Australia from 1 January 2015 will be required to have a Unique Student Identifier (USI). A USI is a reference number made up of numbers and letters. The USI will allow students online access to their training records and results through their online USI account. You can apply yourself for your USI or Astute Training Pty Ltd can apply on your behalf or assist with your application at induction. USI’s can be applied for at: www.usi.gov.au
Induction/Orientation
In order to complete your enrolment successfully you must attend induction/orientation before you commence your course. Induction/orientation is held the 3rd Monday of each month.
Overseas Student Health Cover (OSHC)
All international students are required to pay OSHC for themselves and all dependents staying with them in Australia for the duration of their student visa. Astute Training Pty Ltd use Medibank as the OSHC provider but students can choose their own provider.
Refund Policy
Students requesting a refund must complete the Refund Application Form and include a copy of the Visa refusal letter with the application to the email address on the form. The completed form must be received by Astute Training Pty Ltd within 90 days of the decision from DHA. Where a refund is approved, Astute Training Pty Ltd will make payment to the nominated bank account within 28 working days of receipt of the completed Refund Application Form including the supporting documents. No refunds will be paid to a third party unless it is indicated on Refund Application Form.
| Visa Refusal | Tuition Fees (the fee for the delivery of training) are refunded in full if a visa application is rejected; however, the Enrolment Fee is non-refundable and there is an administration charge of $250 which is charged for the processing of all refunds. The visa refusal letter must be attached to the refund application. * |
| Enrolment Fee | Non-refundable ** |
| Visa Renewal Refusal | Refund of unused tuition fee |
| Overseas Health Cover | Refer to the OSHC Provider Policy |
| Withdrawal after the commencement date | Non-refundable |
| Withdrawal less than 30 days prior to the commencement date | Non-refundable |
| Withdrawal 30 days prior to the commencement date | 80% refund of the tuition fees |
| Withdrawal by existing student after visa granted and course commencement | No refund available on fees paid Please Note: After course commencement a student must give 1 months’ notice of intention to withdraw from a course or 1 month’s fees will be charged. |
Tuition Protection Service (TPS)
The Tuition Protection Service (TPS) is an initiative of the Australian Government that was introduced to assist International Students whose education providers are unable to deliver their course of study.
The TPS ensures that International Students are able to either: -complete their studies in another course or with another education provider or receive a refund of their unused tuition fees.
Tuition fee refund in full in the case of provider default:
The course has not started on the agreed start date – the refund will be paid within 7 days from the day you are advised of the course cancellation
Provider has had a sanction imposed
Section 46A of the ESOS Act 2000
In the case of provider default, in accordance with section 46A of the ESOS ACT 2000, the course fee refund will be processed as per the TPS procedure.
Tuition Fees will not be refunded under the following circumstances:
When a student fails to comply with the conditions of enrolment at Astute Training Pty Ltd
When a student enrolment is terminated for failure to comply with the requirements of their student visa by Department of Home Affairs.
A student does not commence their course (i.e. does not arrive or has not arranged with Astute Training Pty Ltd for a later start date)
A student terminates a course during the term.
This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.
Privacy Policy
A student’s right to privacy of information is protected at Astute Training Pty Ltd under the NSW Privacy and Personal Information Act 1998.
In terms of the ESOS Act 2000, your information may be made available to Commonwealth and State Agencies, appropriate fund managers and Department of Home Affairs.
School age dependents
If you are intending to come to Australia with school age dependants, you will be required to pay the full fees for their compulsory schooling.
Recognition of Prior Learning (RPL)
Recognition of prior learning (RPL) is a process for giving students credit for skills, knowledge and experience gained through working and learning. It can be gained at any stage of their lives, through formal and informal learning, through work or other activities such as volunteering